Reading a Visitor's Activity
What Redsun records about an identified visitor, and how to use it.
How someone becomes identified
A visitor is only named when they've told you who they are: by submitting a form on your site, by clicking a tracked link that carries their identity, or by matching a contact already synced from your CRM. Everyone else stays anonymous, counted but not named.
What you see
For an identified visitor you get their session history — the pages they viewed, when, and for how long — plus the channel that brought them and any form submissions or well completions along the way.
Company-level activity
**Account heat** groups activity by company, so several people from the same employer researching you in the same week reads as one signal rather than three unconnected visits.
Using it
Signals tells a consultant who to call and what to open with. Work it alongside your CRM: the browsing history is context for a conversation, not a substitute for one.
This is personal data about identifiable people. Keep access to the Signals hub to the team who need it, and handle what you see there under the same policy as your CRM records.
Guide complete
You've covered all 4 steps. Check out the related guides below.
Still need help?
Our support team is here to assist you.